FULLY MANAGED IT
IN RICHMOND, VA
All the Support You Need. One Simple Price. That’s it!
We’ll manage, monitor, and support all your business technology and users for a simple monthly rate. Our Fully Managed IT services provide a reliable solution for businesses of all sizes.
Streamline operations. Stabilize your network. Secure your data.
For a predictable monthly fee, we’ll do it all – so you can minimize risk, reduce stress, and focus on the core operations of your business instead of technology.
Comprehensive Coverage for All Your IT Needs: That’s it. Simple!
Unlimited Support. Period.
You get unlimited friendly and skilled support — onsite or remote — that gets the job done. Our technicians who are available during your business hours. And whenever you reach out during our business hours, we guarantee a technician will answer your call and start work right away! NO CALL BACKS, NO SECRETARY, NO ANSWERING SERVICE!
24/7/365 Network Management
We take care of your servers, desktops, laptops, network, internet, printers, and more – addressing small problems before they become big issues. And if your network or internet goes down, we address it immediately. Your technology will be monitored and maintained 24/7/365.
Enterprise-Style Helpdesk and Ticketing
Got an issue? Let us know, easily and instantly, through email or via phone. You can treat us just like an internal IT department, and we’ll treat you better than most internal IT!
Transparent Network Documentation
Wondering which technology your business uses – and how? You shouldn’t be. We regularly perform IT audits and review these items with you, so you’re always in-the-know.
Vendor Liaison Assistance
We’ll take vendor management off your hands, working directly with your tech providers to handle issues with their services. No one likes to sit on hold to report and internet outage, but we pay someone to do that too! That includes internet, telecom, and even your printer/copier leasing company.
Network & Endpoint Security
We provide network and endpoint security to ensure that your data and systems are protected against cyber threats. We make sure that your desktops, laptops and network are secure from hackers and breaches – and that your computers and users aren’t susceptible to viruses, malware, and other threats.
Virtual CIO Services
Don’t have a CIO? Now you do. We provide vision and oversight for your IT – making sure you’re using it as a competitive advantage, ensuring your projects stay on task, annual budget reviews, and needs assessments.
Backup and Disaster Recovery
From designing a simple server backup to creating a comprehensive business continuity plan, our technicians are experts in data security. They’ll keep your data safe from loss, theft, hackers, and even a zombie apocalypse. Your business can be up and running again quickly after a disaster.
Fully Managed IT FAQs
What does fully managed IT services cost for a business?
The cost of fully managed IT services depends on the size of your company, the number of devices and users, and the level of support required. Most businesses pay a predictable monthly fee that covers monitoring, helpdesk support, cybersecurity, and maintenance.
How long does it take to transition to a managed IT provider?
Most transitions can be completed within a few weeks. Bastionpoint begins with a full assessment of your existing systems, then implements monitoring, security protections, and support processes with minimal disruption to your operations.
Who should use fully managed IT services?
Fully managed IT is ideal for any business that does not have an internal IT department or want to outsource the full responsibility of IT support, cybersecurity, backups, and system monitoring.
What happens if our systems go down?
With managed IT services, systems are monitored continuously. Issues are often detected and resolved before they cause downtime. If a disruption occurs, the helpdesk team works quickly to restore systems and keep your business running.
Can managed IT scale as our business grows?
Yes. Managed IT services are designed to scale easily. As your company adds employees, locations, or technology, the support plan can expand without requiring major infrastructure changes.
