WE ARE YOUR
Bastionpoint Technology is Richmond’s complete IT service for any size business and non-profit organization! We not only offer the convenience of a full-service IT Department at a fraction of the cost, we also offer a host of managed services, and unlimited flat fee support.
RICHMOND IT SERVICE, SUPPORT & SOLUTIONS
For over 10 years my company has experienced the value of the IT services performed by Bastionpoint Technology they know the value of exceeding customer expectations.
It is hard to find people these days that look out for you and take care of you. Our technology issues aren’t issues anymore.
I have had excellent service through my personal experience at Bastionpoint. Top notch people who are very knowledgeable about any issues that we have.
They have helped our business prosper by not having to worry about technology. They always put US first. Whenever we need help, someone is always there to assist.
Bastionpoint has been an great company to work with over the 10 years. When ever we have had a problem they are right on it to find a solution and quickly fix it. Do yourself a favor and give them a look for all your needs.
The team as a whole is awesome, they always fix our issues. Hands down the best in the business. When our old provider stood around with their hands in their pockets, Bastionpoint reached out and helped us reign in our issues.
When it comes to being a managed service provider, they go above and beyond to help out with any technology issues by providing excellent technical resources.
SLAYING THE IT DRAGON FOR OVER A DECADE!
We distinguish ourselves from the competition by having the best people. All service – no matter the industry, is performed by a person or team. The quality of that service is dependent on the people providing the service
Our team is comprised of ethical, experienced, and motivated people that love technology and love serving others
HOW DO WE DO IT?
1. ASSESS THE SITUATION
Our team of expert engineers take the time to assess your problem areas, document important facility methods and invest time in learning your work flow processes.
2. SET IT ALL RIGHT
We remediate outstanding issues, configure your devices for management, and work with your team while learning about important areas of each business function.
3. MONITOR AND SUPPORT
We provide top tier 24/7 – 365 proactive monitoring and unprecendented remote and onsite user and device support.
WHAT ARE THE BENEFITS?
YOU GET A TEAM OF IT EXPERTS!
YOU GET REDUCED DOWNTIME!
RELIABLE CUSTOMER SERVICE!
A SINGLE POINT OF CONTACT!
PEACE OF MIND!
The benefit of any Managed IT Service Provider is having dedicated professionals who are readily available to you at the click of a few buttons. However, choosing an MSP who can actually provide this level of service is the tricky part. Bastionpoint not only employs, but retains the best technical triage team in the Richmond market.
By providing the best customer experience and reduced downtime, we can do it all; unlimited, and for one price point every month. No surprise charges, and you can turn your projects fees into profit. Spend time planning your next vacation, not your next outage.
FEATURES EACH CLIENT RECEIVES
YOUR VERY OWN HELP DESK!
YOUR OWN VCIO (VIRTUAL CIO)
IT & PROJECT PLANNING
Not only are our phones manned by network engineers and Level 2 technicians, you receive 24/7 monitoring and patching for security updates, software updates, antivirus and antimalware. Our solutions help provide proactive maintenance, hours before you would even realize an issue may have been on the horizon.
Bastionpoint invests in a vCIO position that puts YOU – the customer, at the forefront of their technology. We meet with you for project planning, security audits, and procurement/life cycle planning several times a year to make sure your business and technology road maps align.
WE ALSO OFFER THESE ADDITIONAL SERVICES
MANAGED IT SERVICES
ALLWORX PHONE SYSTEMS
Our Managed Services offerings are designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff.
If you’re looking for a cloud hosting and management solution, Bastionpoint can merge, manage and migrate you in the right direction for your business.
We additionally can provide static web hosting, VOIP and traditional phone systems, business continuity planning, network wiring, cyber security risk assessments and so much more.
If something falls outside of our scope of work, we can manage and direct you to resources that will have and keep your best interest in mind.
OUR COMMITMENT TO YOU
UNPRECEDENTED RESPONSE TIME
RETURN ON INVESTMENT
HONESTY AND INTEGRITY
Unlike other computer consultants who profit from failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions and financial loss.
Coupled with our offsite/cloud hosting services, our vCIO, remote support, offsite backup, and other service offerings; you’ll be thankful that you contacted Bastionpoint, and your IT budget will be too!
Contact us for a comprehensive quote on services, or just to say “hello”, and find out how quickly we can go to work for you!
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