How Do We Do It?

1. Assess the Situation

Our team of expert engineers take the time to assess your problem areas, document important facility methods and invest time in learning your work flow processes.

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2. Set It All Right

We remediate outstanding issues, configure your devices for management, and work with your team while learning about important areas of each business function.

3. Monitor and Support

We provide top tier 24/7 - 365 proactive monitoring and unprecendented remote and onsite user and device support.

What Are the Benefits?

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You Get a Team of IT Experts!

You Get Reduced Downtime!

Reliable Customer Service!

A Single Point of Contact!

Peace of Mind!

The benefit of any Managed IT Service Provider is having dedicated professionals who are readily available to you at the click of a few buttons. However, choosing an MSP who can actually provide this level of service is the tricky part. Bastionpoint not only employs, but retains the best technical triage team in the Richmond market.

By providing the best customer experience and reduced downtime, we can do it all; unlimited, and for one price point every month. No surprise charges, and you can turn your projects fees into profit.  Spend time planning your next vacation, not your next outage.

Features Each Client Receives

Your Very Own Help Desk!

24/7 Monitoring

Proactive Maintenance

Your Own vCIO (Virtual CIO)

IT & Project Planning

Not only are our phones manned by network engineers and Level 2 technicians, you receive 24/7 monitoring and patching for security updates, software updates, antivirus and antimalware. Our solutions help provide proactive maintenance, hours before you would even realize an issue may have been on the horizon.

Bastionpoint invests in a vCIO position that puts YOU - the customer, at the forefront of their technology. We meet with you for project planning, security audits, and procurement/life cycle planning several times a year to make sure your business and technology road maps align.

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We Also Offer These Additional Services

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Managed IT Services

Vendor Management

Hosting Services

Network Wiring

Off-site Backup

Allworx Phone Systems

Our Managed Services offerings are designed to dramatically reduce or eliminate computer problems in your business while maximizing your network's speed, performance, and stability, without the expense of a full-time IT staff.

If you're looking for a cloud hosting and management solution, Bastionpoint can merge, manage and migrate you in the right direction for your business.

We additionally can provide static web hosting, VOIP and traditional phone systems, business continuity planning,  network wiring, cyber security risk assessments and so much more.

If something falls outside of our scope of work, we can manage and direct you to resources that will have and keep your best interest in mind.

Our Commitment To You

Unprecedented Response Time

Skilled Technicians

Return on Investment

Honesty and Integrity

Unlike other computer consultants who profit from failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions and financial loss.

Coupled with our offsite/cloud hosting services, our vCIO, remote support, offsite backup, and other service offerings; you'll be thankful that you contacted Bastionpoint, and your IT budget will be too!

Contact us for a comprehensive quote on services, or just to say "hello", and find out how quickly we can go to work for you!

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