We Support Your IT Team, So They Can Support Your Business.
Your team relies heavily on technology to operate effectively. That’s why our experts take care of anything your IT team can’t cover, from day-to-day maintenance to more complex or special projects.
We bring decades of experience and multi-solution expertise to wherever you need us most.
IT Helpdesk
We can take care of your everyday tech support – even during off-hours – so your IT staff can address bigger projects or other important issues for your business.
Daily IT Maintenance
No more being held back by routine tasks. Offload any tasks that bog down your current IT team, including setting up users, creating logins, and updating your machines.
Project Management
Even your most senior IT staff won’t know everything – or have time for it. Our team can manage IT projects of all sizes to give your IT team a breath of fresh air.
Infrastructure Management
We’ll keep things running smoothly, including your internet, network, and security. Your team can handle the day-to-day. We’ll manage it and keep it secure, so your business won’t miss a beat!
Branch Office Coverage
Even with stellar IT at HQ, branches and remote offices often get left behind. We’ll be your boots on the ground there to respond quickly and help fill in any IT gaps.
Co-Managed IT FAQs
What is co managed IT support?
Co managed IT allows your internal IT staff to work alongside an external IT provider. Bastionpoint supplements your internal team with additional expertise, monitoring tools, cybersecurity support, and helpdesk resources, so your internal personnel can focus on things like, line of business software, and other internal IT needs.
Who is co managed IT designed for?
Co managed IT is best for businesses that already have an internal IT team but need additional resources, specialized knowledge, or coverage during busy periods or staff shortages.
How much does co managed IT support cost?
Pricing varies based on the services required. Many businesses use co managed IT to reduce hiring costs while gaining access to advanced tools, cybersecurity expertise, and 24 hour monitoring.
Will co managed IT replace our internal IT staff?
No. The goal of co managed IT is to support and strengthen your existing IT team. Your staff remains in control while Bastionpoint provides additional support, tools, and specialized expertise. If there is ever a need for an internal IT pivot, Bastionpoint provides the backend to do so, and provide the business peace of mind if an exit of internal staff is ever needed.
What types of tasks can Bastionpoint handle in a co managed setup?
Common services include network monitoring, cybersecurity management, cloud support, backup management, project support, and helpdesk assistance.
