At Bastionpoint, we have always believed that great technology starts with great service.
Now, Richmond has recognized that approach.
Bastionpoint Technology has been named one of Richmond’s best for customer service in the 2026 Richmond Times-Dispatch “The Best” awards, earning top honors alongside some of the region’s most recognizable names, including Woodfin – Your Home Team, Wegmans and Atlantic Union Bank.
For a Richmond-based technology company built around responsiveness, accountability and real relationships, being recognized in the Best Customer Service category is an honor that hits especially close to home.
“These are incredible companies with incredible reputations for taking care of people,” said Eric Clary, COO of Bastionpoint Technology. “To have Bastionpoint mentioned in the same conversation, and recognized among Richmond’s best for customer service, is an incredible honor for our entire team.”
IT support is often measured in technical terms. Response times. Certifications. Cybersecurity capabilities. Uptime. Infrastructure. Cloud platforms. All of those things matter. But when a business is dealing with a technology problem, the experience rarely feels technical from their side.
An employee cannot log in. A system has gone down. A suspicious email has someone worried. A project has stalled. A business owner needs an answer before they can make a decision.
In those moments, clients do not just need technical expertise. They need someone who answers, communicates clearly and takes ownership of what happens next. That is what Bastionpoint has built its approach around.
“Our clients aren’t submitting tickets to some anonymous machine,” Clary said. “There’s a local person on their side who has a business to run and customers of their own to serve. Technology is what we do. Taking care of people is how we do it.”
For us, customer service is not something layered on top of managed IT services. It is part of the service itself.
Technology support can be complicated. The customer experience should not be.
We believe great IT customer service means clients know who is responsible for helping them and never feel like their problem has disappeared into a queue.
That comes down to a few things:
Those principles may sound straightforward, but delivering them consistently takes intention.
That consistency is one of the reasons this recognition means so much to us.
The companies recognized in the Best Customer Service category make the honor even more significant.
Woodfin has spent generations serving the Richmond community.
Wegmans has developed a nationally recognized reputation for customer experience.
Atlantic Union Bank is one of Virginia’s best-known financial institutions.
Each organization serves customers at a scale much larger than Bastionpoint.
We approach the same challenge from a different position.
Our goal is to combine sophisticated technology capabilities with the personal experience of working with a team that knows your name, understands your business and takes your problems seriously.
“To be recognized alongside organizations with those kinds of resources and reputations is humbling,” said Jason Knowles, CEO of Bastionpoint. “It proves something we believe strongly: exceptional customer service doesn’t depend on how big you are. It depends on how much you care.”
That is especially true in technology.
When IT support becomes too distant, clients can quickly feel like ticket numbers instead of people.
We never want that to be the Bastionpoint experience.
The technology industry has changed dramatically.
Remote service desks, automation and large national providers have made it possible for companies to receive IT support from almost anywhere.
There are real advantages to those tools and models.
But there is also something valuable about knowing the people responsible for your technology.
Bastionpoint is rooted in Richmond, and many of the organizations we support operate in the same communities we do.
We understand that when a Richmond business calls us, there are real people behind the request.
There are employees trying to do their jobs. There are customers waiting on them. There are deadlines to meet. There is a business that needs to keep moving. That perspective changes how you approach support. A ticket is not just a ticket when you know who is on the other side.
This recognition is especially meaningful because it came from the community Bastionpoint calls home.
After being named a finalist in the Richmond Times-Dispatch “The Best” awards, we asked our clients, partners and supporters throughout the Richmond region to vote.
They showed up.
“This is the part that means the most,” Clary said. “Our clients and community took the time to vote for Bastionpoint. That’s something our team will remember for a very long time.”
Customer service awards are different from technical certifications or industry credentials.
They are ultimately about how people experience your company.
The fact that Richmond took the time to recognize Bastionpoint makes this award deeply personal for our team.
There is no single customer interaction that earned Bastionpoint this recognition.
It comes from hundreds of moments that most people outside our team will never see.
These moments do not usually make headlines. But they are what customer service is actually made of. And we believe they matter just as much as the technology itself.
Being counted among Richmond’s best for customer service gives us something to celebrate.
It also gives us something to live up to.
“Being recognized as one of Richmond’s best doesn’t give us permission to get comfortable,” Clary said. “It raises the standard. Now our job is to make sure every client who calls Bastionpoint understands exactly why Richmond recognized us.”
That is how we intend to treat this honor.
Not as proof that the work is finished, but as motivation to keep earning the trust behind it. Every new client relationship is another opportunity. Every support request is another opportunity. Every phone call is another opportunity.
The goal is simple: deliver an experience worthy of the recognition Richmond gave us.
To every client, partner, employee, friend, and supporter who voted for Bastionpoint in the 2026 Richmond Times-Dispatch “The Best” awards, thank you.
We are proud to serve Richmond businesses and grateful to be recognized alongside organizations that have built such strong reputations for taking care of their customers.
Most of all, we are grateful that the community noticed something we have believed from the beginning:
Great technology is about people.
Richmond voted. We’re honored to be counted among the best.
Your IT provider should offer more than technical expertise.
You should know who is supporting your business. You should get clear answers when you have questions. And when something goes wrong, you should know someone is taking ownership of the problem.
That is the experience we work to provide every day.
Ready to experience a more personal approach to IT? Talk to Bastionpoint about your technology needs.
Bastionpoint Technology is a Richmond, Virginia-based technology services company helping businesses use technology securely, reliably and strategically.
Bastionpoint provides managed IT services, cybersecurity, cloud solutions, technology consulting and support, with an emphasis on responsive service, accountability and long-term client relationships.
Media Contact
Bastionpoint Technology
Richmond, Virginia
Austin Moore
amoore@bastionpoint.com
Chief Operations Officer / COO
I provide COO and IT Support Services alongside a mid-sized technical support team of engineers for business. Bastionpoint Technology is a managed service provider for businesses ranging from 1-500 users! We specialize in Legal, Medical, and Professional services, but support so much more. Retail, Finance, Healthcare, Manufacturing, Non-Profits, and you’ve certainly heard of our clients. We offer unlimited on-demand services, with an on-demand price point to meet every client’s needs. Just call on us – we put your business first!
