Hi everyone, I’m Stephanie Street—Customer Success Advocate at Bastionpoint Technology. As one of the newest members of the team, I am getting a crash course in everything I need to know to not only be successful but to help our clients succeed. With visions of acronyms and firewalls floating through my dreams, I thought “what better way to share my first few weeks with you than to share my top five tips I’ve learned so far.”
1. Blog Posts
The Bastionpoint Blog posts are your friend. The team here has released helpful information for when you are asking the why and how, or just looking to leap down the rabbit hole of the history of cyberattacks like I did. If you have ever been talking to one of our techs and they’ve said something, you didn’t quite catch—head over to our blog and I am sure you’ll have many of your questions answered (I know I did.) If you can’t find what you are looking for let us know and I am sure we can write a blog about it!
2. Story-based Passwords
This may seem like a simple one but having a secure password is something you can do for yourself to keep your information safe. Instead of sticking a note on your monitor or laptop to remember a difficult password try this. Pick an adjective, noun, and verb, string them together to create a mini-story, and there you have it, a secure easy to remember password. HairyPotatoCries2! or 2LargePetunia$ells are great examples. Spice it up, make your security fun!
3. The Bastionpoint Team is here to help
The common thread amongst the staff here is that everyone seems to really like what they do. For me, when I like what I’m doing I’m 100x more likely to talk your ear off about the subject (just ask the team so far!) The same is true for the Help Desk here at Bastionpoint. The people in this office are passionate and always willing to answer your questions no matter how silly or small. I write all my questions down throughout the day and one of our helpful team always helps me sort through them. Don’t be afraid to ask, call the help desk!
4. Cybersecurity
I never realized just how prevalent cyber-attacks were on small and medium businesses before working here. Having a simple security stack is the easiest way to protect your and your client’s information. I have heard of a few instances of businesses (not our clients) getting hacked even in the first two weeks of working here. If you need more information as a new customer and want to take steps to be more secure, head over to our blogs, or give our sales team a call!
5. Cohesive Workflow
Having your whole team on the same network with access to the files they need, and a smooth-running system will allow for better communication and better workflow. I am a true fan of collaboration and having a network and applications that allow me to connect with my team at a moment’s notice makes my life so much easier. If you haven’t already, think about making the switch to Microsoft 365 or G-suite for an integrated workplace experience.
I’m excited to get to know every one of our clients and to find more ways to encourage growth and success! You’ll be hearing from me more, so stay tuned!
