In today’s fast-paced business environment, businesses are adopting new technological innovations to retain customers and stay competitive. The availability of new technology solutions has forced organizations to seek new ways to differentiate product and service offerings.
One crucial domain that has emerged in helping organizations and businesses respond to new technological innovations is managed IT. Managed IT refers to outsourcing the management and maintenance of a company’s IT infrastructure to an outside service provider.
Outsourced services can encompass a variety of tasks, such as networking, data management, infrastructure management, remote heplpdesk support, cybersecurity services, and risk compliance. Instead of maintaining an in-house team of staff with specialty in IT, organizations tend to outsource managed service providers to take care of IT-related operations.
By outsourcing IT management and maintenance, companies save money, cut costs, and leverage the industry experience available in the market. Working with trusted service providers lets you focus on the bottom-line while getting everything right around IT and your digital infrastructure.
This article identifies the latest trends in managed IT, discussing the emergence of edge computing, data analytics, the internet-of-things, and other technologies that have helped streamline business operations – finance, management, and human resources and capital planning.
1. Artificial Intelligence
AI integration is quickly reshaping how organizations manage and optimize their IT infrastructures. Artificial intelligence has emerged as a transformative force in the modern business environment.
Here’s how artificial intelligence is reshaping business operations:
- Predictive analytics. Artificial intelligence powers bots that detect and diagnose errors in numerical control machines, helping manufacturing shop floor managers detect errors or failures long before they occur.
- Chatbots. Chatbots and virtual assistants are AI-driven, providing 24/7 customer support by resolving common issues and responding to customer concerns. Virtual assistants troubleshoot common problems, escalating problems to humans when needed.
- Automation. Artificial intelligence powers bots to identify invoicing requirements and create product acquisition and reverse auction forms for procurement purposes.
- Anomaly detection. AI-powered bots can detect anomalies in human behavior, system logs and network traffic, indicating system breaches and attempts towards unauthorized access.
Artificial intelligence continues to shape managed IT, allowing managed service providers to provide 24/7 monitoring IT infrastructure.
2. Edge Computing
Edge computing is a new concept that refers to shifting data processing, data management, and data storage from a centralized resource to a source near where data is generated. Edge computing involves shifting data management from a centralized location to a location near the user, thus minimizing data usage, reducing latency, and improving efficiency in transferring critical data.
The adoption of edge computing has led to numerous benefits that have catered for the needs of modern IT management:
- Lower latency. With edge computing, data management occurs locally, minimizing the time it takes to transmit data over long distances.
- Bandwidth optimization. Edge computing alleviates the strain on bandwidth usage because data processing occurs at the edge near where the data is generated.
- Data privacy. Localized generation, storage, and management of mission-critical data minimizes the exposure of this data to risk. In-transit data is often at risk of distributed denial of attacks, and thus edge computing provides a secure distribution resource for mobile data.
The emergence of edge computing cuts costs, minimizes bandwidth usage and improves the efficiency of computing operations.
3. Cybersecurity
Managed service providers are gradually adopting AI-driven cybersecurity solutions to monitor clients’ IT infrastructures. Adopting advanced security solutions such as AI-driven machines provides advanced solutions like behavioral monitoring and behavioral analytics, ensuring instant threat detection. Managed IT providers have adopted this security automation feature, ensuring clients benefit from maximum security of their critical information and sensitive data.
4. Internet of Things (IoT)
The internet of things (IoT) represents the phenomenon of increased penetration and infiltration of mobile devices, smartphones, and other endpoints that exchange and store information. The interoperability of information across different endpoints – laptops, tablets, wearables, computers, and smartphones – means that users can optimize this data to enhance decision-making.
5. Cloud
The cloud represents a critical resource especially with the growing availability of business-critical data. Organizations are currently coming to terms with the increasing cost of collecting, storing, organizing, and presenting data. Through advanced cloud solutions, organizations can now store data in remote cloud platforms, providing remote access anytime and anywhere. Remote cloud storage affords easy and faster access because information can be accessed on-the-go using a mobile device or a laptop.
6. Automation
Automation helps businesses deal with repetitive, time-consuming, mundane tasks. Automation software provides scalability needed to deal with repetitive tasks, such as invoicing, payments, purchase, procurement, operations, and performance management. By automating your invoices, you’re sure to prevent costly mistakes emanating from human-errors. Managed service providers are turbocharging their services by offering automation solutions to enterprises dealing with monotonous tasks – account receivables, reminders, expense reports, assembly, etc.
Bastionpoint – Superior Managed IT Services
Bastionpoint provides superior managed IT services, allowing organizations and businesses to stay at the top of their game. Bastionpoint represents an outsourced IT department with all the tools, techniques and processes needed to streamline your business-critical operations.
In addition, we provide help desk support, allowing you to streamline your customer relationship management tasks such as inquiries, responses, inquiries, and resolutions. Bastionpoint provides trusted cybersecurity and compliance solutions, keeping you ahead of cybersecurity compliance issues.
Contact Bastionpoint for trusted and reliable managed IT services.
Chief Operations Officer / COO
I provide COO and IT Support Services alongside a mid-sized technical support team of engineers for business. Bastionpoint Technology is a managed service provider for businesses ranging from 1-500 users! We specialize in Legal, Medical, and Professional services, but support so much more. Retail, Finance, Healthcare, Manufacturing, Non-Profits, and you’ve certainly heard of our clients. We offer unlimited on-demand services, with an on-demand price point to meet every client’s needs. Just call on us – we put your business first!
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