It is expensive to hire employees, and they are not always available. Perhaps they are on vacation, or they could be on sick leave when you have IT issues.
To cover these times, you’ll need to have another staff member who can perform these tasks, but this comes at extra cost. It can also be time-consuming and expensive to go through the recruitment process.
Even then, you may find your new hire does not perform well when they are in the role. But, when you partner with an outsourced IT provider, they are available 24/7, 365 days a year.
Their team can ensure your systems are performing at the optimal level at all times. This support reduces network downtime, reducing the risk of customer dissatisfaction.
Your service agreement with the company allows you to agree on a reasonable fee for specific monthly services.
You only pay for the support you need, rather than paying a full-time staff member to be there when their help is not necessary.
As your company grows, you can expand your IT support to include new technologies or increased support. This is a cost-effective way to begin with an affordable fee which you can increase over time in line with your needs.