Every successful enterprise has a competitive edge that attracts its most valued customers. For instance, Zappos and Southwest Airlines pride themselves on superior customer service while Walmart banks on easy accessibility, variety, and low prices.
When selecting a managed service, it’s vital to determine which service offers the most benefits for the company’s clients or end-users. IT departments in an organization may decide to use different MSPs, while a small or medium-sized enterprise may be better off using a bundle of services from an MSP.
A company’s decision-makers must dig deeper than surface-level benefits to determine which provider will protect their competitive advantage. So, when choosing a managed service, ask how the service will help your enterprise maintain its competitive advantage in an ever-changing business landscape.